OK, so you’ve ordered and you’re ready to do your cleanse. After our juices are pressed they are frozen using a sophisticated process of instant freezing. This way, they are able to last a long time, maintaining its pure taste and maximum freshness. We pack the juices in a special insulated box to help your juices stay cold and fresh until they reach your doorstep. When the juices arrive, they should be frozen or semi-frozen. Simply put them in the freezer to refreeze.
Orders placed before 1200 are despatched the same day Monday to Thursday (excluding public holidays) for next-day delivery. We do not despatch orders on Friday due to the weekend. You will receive a despatch confirmation email once the goods leave our warehouse, with our carriers tracking number.
Our carrier will attempt to leave the goods somewhere safe if you are out or deliver them to a local drop-off point near to your address, which is usually a small shop or newsagent.
Due to the perishable nature of our products we are unable to accept returns. If you believe there is an issue with the quality of our products please contact customer service.
When To Start
Most people start their cleanse in the morning, so once you receive your juices, stick them in the fridge after you thaw them out. Defrosting usually takes about 4-5 hours at room temperature. Do NOT thaw them out in the fridge, as it will take too long to do so. If you decide not to use the cleanse the next morning, you can freeze them for as long as you need.
Good Luck, and Enjoy your cleanse!!
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